70-742 – Identity with Windows Server 2016 Series
Courses & Program Duration:
Human Resources – 2 Weeks
Bookkeeping and Payroll – 2 Weeks
Project Management Professional – 2 Weeks
Social Media Strategist – 2 Weeks
Microsoft Office – Word (levels 1 & 2) – 1 Week
Microsoft Office – Outlook (levels 1 & 2) – 1 Week
Microsoft Office – Excel (levels 1 & 2 – 1 Week)
Microsoft Office – PowerPoint (levels 1 & 2) – 1 Week
Professional Office Development – 2 Weeks
Program Total Duration – 14 Weeks
This series, along with the 70-741 and 70-742 series, will prepare you to take the MCSA: Windows Server 2016 exams.
Employment of computer support specialists is projected to grow 10 percent from 2018 to 2028, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software. Computer support staff will be needed to respond to the installation and repair requirements of increasingly complex computer equipment and software. However, a rise in cloud computing could increase the productivity of computer support specialists, slowing their growth at many firms. Smaller businesses that do not have information technology (IT) departments will contract services from IT consulting firms and increase the demand for computer support specialists in those firms. Employment of support specialists in computer systems design and related services firms is projected to grow 24 percent from 2018 to 2028.
Employment growth also may come from increasing demand for IT support services from healthcare industries. This field is expected to greatly increase its use of IT, and support services will be crucial to keep everything running properly.
Job prospects should be favorable. There are usually clear advancement possibilities for computer support specialists, creating new job openings. Applicants with a bachelor’s degree and a strong technical background should have the best job opportunities.
The median annual wage for computer network support specialists was $63,460 in May 2019. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $38,990, and the highest 10 percent earned more than $106,420.
The median annual wage for computer user support specialists was $52,270 in May 2019. The lowest 10 percent earned less than $32,330, and the highest 10 percent earned more than $88,470.
In May 2019, the median annual wages for computer network support specialists in the top industries in which they worked were as follows:
|Data processing, hosting, and related services||65,680|
|Computer systems design and related services||64,930|
|Finance and insurance||64,450|
|Management of companies and enterprises||61,990|
In May 2019, the median annual wages for computer user support specialists in the top industries in which they worked were as follows:
|Management of companies and enterprises||52,980|
|Computer systems design and related services||52,100|
|Educational services; state, local, and private||48,870|
|Temporary help services||47,560|
Most computer support specialists have full-time work schedules; however, many do not work typical 9-to-5 jobs. Because computer support is important for businesses, support services may need to be available 24 hours a day. As a result, many support specialists must work nights or weekends.
Computer network support specialists typically do the following:
- Test and evaluate existing network systems
- Perform regular maintenance to ensure that networks operate correctly
- Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems
Computer network support specialists, also called technical support specialists, analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks, such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an information technology (IT) problem promptly is important because organizations depend on their network systems. Network support specialists may assist computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.
Computer user support specialists typically do the following:
- Pay attention to customers’ descriptions of their computer problems
- Ask customers questions to properly diagnose the problem
- Walk customers through the recommended problem-solving steps
- Set up or repair computer equipment and related devices
- Train users to work with new computer hardware or software, such as printers, word-processing software, and email
- Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have
Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.
Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.
Other help-desk technicians work in call centers, answering simpler questions from nonbusiness customers. They may walk customers through basic steps in reestablishing an Internet connection or troubleshooting household IT products such as Wi-Fi routers.